Privacy Policy – Tenpower.ai

1. Introduction

At Tenpower.ai (“Tenpower” or “we”), your privacy is important to us. This policy outlines how we collect, use, and safeguard your personal data in our role as the data controller. Please read it carefully. If anything is unclear, feel free to reach out using the contact details in Section 9.

This policy applies to all products and services offered by Tenpower.ai, and covers interactions with website visitors, current and prospective customers, and authorized users (collectively referred to as “you”).

We use your data to deliver personalized services, improve our tools, and ensure you receive timely updates related to AI advancements. The goal is always to enhance your experience.

2. What Data We Process and Why

a) Service Provision and Contract Fulfilment

To deliver our services, we may collect and process personal information such as:

• Full name
• Email address
• Phone number
• Date of birth

This processing is necessary to form or perform a contract with you.

b) Post-Contract Data Processing

After a service ends, we may continue to process some data for:

• Legal compliance
• Defending our rights
• Handling disputes

This includes your name, address, and any invoice-related data.

c) Corporate Activities

In cases of business transfers, reorganisations, or legal transactions, your data may be shared with advisors, buyers, or relevant parties. We rely on legitimate interest or legal requirements for such processing.

d) Responding to Your Inquiries

If you reach out to us, we will use the data you provide (name, email, query content) to respond. This is done with your consent.

e) Cookies

Our website (https://tenpower.ai) uses cookies to personalize your experience and optimize performance. Cookies may:

• Remember your preferences
• Help us generate usage statistics
• Support troubleshooting

These are governed by our [Cookie Policy] and protected from unauthorized access.

f) Marketing and Offers

With your consent, we may send you:

• Promotional messages (via email, SMS, etc.)
• Service updates and offers

Data used includes your name, email, and phone number.

3. Source of the Data

In most cases, we collect your data directly from you when:

• You use our services
• Submit forms
• Subscribe to newsletters

The information collected may include your name, contact information, and order details.

4. Data Sharing

We only share your data with external providers when:

• Necessary to fulfil our contract with you
• You’ve given us explicit permission

5. Data Retention

We retain your data based on:

• Legal requirements
• Business needs
• Recommended data protection practices

If no legal retention period applies, we use relevant limitation periods to guide retention timelines.

6. Your Rights

You have the right to:

• Access your data
• Rectify inaccuracies
• Request deletion of your data
• Restrict data processing
• Object to data processing
• Port your data to another provider
• Withdraw consent at any time (without affecting prior lawful processing)
• Lodge a complaint with the data protection authority

To exercise any of these rights, please contact us using the information below.

8. What Happens if You Don’t Provide Data

You are not obligated to provide your personal data. However, without certain details (as outlined above), we may be unable to deliver the services you request.

9. Changes to This Policy

We may update this policy from time to time. Please revisit this page periodically. Changes take effect as soon as they’re posted.